Health Monitor, Health Monitoring Department (0.8 FTE)

Job No: CPSBC321
Location: Vancouver, BC

POSITION SUMMARY

Reporting to the manager, health monitoring department, the health monitor is responsible for the monitoring of College registrants with potential and identified health concerns. This position liaises with registrants, care providers, health authorities and other College departments on health-related matters pertaining to registrants’ health and fitness to practise. The work is complex and deals with highly confidential and extremely sensitive matters. The health monitor is expected to exhibit good judgment, initiative, discretion, and sensitivity when dealing with registrants and care providers, or liaising with other departments. Providing confidential and wide-ranging support to the deputy registrar and the manager of the health monitoring department, this position also provides backup support to other members of the team, including the health monitoring assistant.

The role and responsibility of the health monitoring department is to determine whether the nature of a disclosed health condition, in the context of a registrant’s scope of practice, should be monitored by the College in its role of public protection. Registrants may be monitored if a mental or physical health condition exists, which could impair their ability to safely practise medicine now or in the future.

DUTIES AND RESPONSIBILITIES

Duties include but are not limited to the following:

  • liaise with registrants on specific and general inquiries regarding health-related conditions that could impact their ability to practise:
    • be point of contact for telephone calls from registrants, health authorities and care providers
    • be back-up contact for medical students and residents
    • exercise discretion, integrity and sensitivity when communicating with registrants, often in distress, regarding issues relevant to their health
    • review and prioritize correspondence and telephone calls from care providers
    • use good judgement to assess urgency, prioritize, and respond, and determine when necessary to escalate issue
  • health monitoring functions
    • maintain iMIS system for effective case history and to ensure appropriate and timely follow up on action items—information must be clear, concise, and readily accessible to the manager and deputy registrar
    • ensure that documentation and reports on health monitored registrants meet established monitoring requirements
    • ensure prompt response to overdue monitoring requirements or reports of concern
    • gather and document information to ensure requirements are met prior to status change
    • direct licensure status changes for registrants (temporarily inactive, return to active practice, and duty to report matters)
    • prepare undertaking and consent documents for registrants, changes in licensure status and/or monitoring agreements
    • draft correspondence for manager/deputy registrar’s signature
    • delegate general administrative tasks to monitoring assistant and oversee results
    • in addition to the deputy registrar and/or manager, attend telephone interviews and in person interviews for all assigned health monitoring cases
    • subsequent to meetings with registrants, draft memorandum to file and prepare all other correspondence
    • liaise with other departments, the Ministry of Health, health authorities and other health regulatory bodies on matters relating to monitored registrants
  • other responsibilities
    • fulfill role of designated backup during absence of health monitoring assistant and be responsible for associated duties during that time
    • assist with follow up on potential health concerns identified on the Annual Licence Renewal Form for registrants, as well as the annual renewal forms for medical students and residents, and all general application forms for licensure
    • assist with special projects and perform any other related duties, as required to support the health monitoring department
  • participate in the identification and implementation of departmental goals and objectives, and documentation of processes:
    • contribute to the development and recommendation of changes to health monitoring processes and protocols
    • liaise with other departments on health monitoring matters
    • cross train and share information to ensure easy transfer of duties

SKILLS AND QUALIFICATIONS

Required skills and qualifications include the following:

  • post-secondary education with training in administrative practices or an equivalent combination of education and experience
  • minimum of three years recent relevant experience working in a professional regulatory setting or an equivalent combination of education, training and experience
  • experience as a medical office assistant, or related background is an asset but not required
  • demonstrated ability to communicate effectively both verbally and in writing, including the ability to work with discretion in preparing and handling information of a confidential and sensitive nature
  • exceptional interpersonal and organizational skills
  • effective oral and written communication with accuracy and attention to detail
  • familiarity with scientific/medical language
  • ability to work both independently and as a team member in a fast-paced environment
  • intermediate knowledge level of Microsoft Office
  • demonstrated ability to organize and prioritize work, meet deadlines and handle interruptions and changing priorities

The College of Physicians and Surgeons of British Columbia has been recognized as one of BC’s top employers since 2011 and one of Canada’s top 100 employers since 2014. Our goal is to attract, develop and retain highly-talented employees. We offer an excellent working environment, opportunities for personal and professional growth, and a comprehensive benefits package.

Click here to download the position description.

How To Apply

All applications for this position must be submitted online via this page.

Please read through all of the questions; you may wish to prepare your responses in a Word document before you start filling out the fields below. 

To begin the application process, complete the questions below. You will have the opportunity to attach your resume and other documents on the next page. Note: You must submit your resume online. Ensure you have your resume ready to attach. 

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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