Investigator, Investigations

Job No: CPSBC268
Location: Vancouver, BC


Reporting to the manager, investigations, the investigator has direct responsibility for investigation and case management of complex files involving serious matters with a particular focus on the College’s complaints and discipline processes pursuant to the Health Professions Act (HPA). In addition, the investigator conducts investigations into allegations of unlawful practice of medicine and unauthorized use of reserved titles. The investigator also conducts off-site visits along with the manager to monitor compliance with limits and conditions placed on physicians.

This position calls for the ability to act with a high degree of independence, accurate decision-making, and the ability to demonstrate initiative and sound judgment as to what is escalated to senior management and when.


Duties include but are not limited to the following: 

  • investigate and manage serious complaint and investigation files including a detailed review, planning, analysis, and initiation of appropriate investigative steps
  • investigate allegations of unlawful practice of medicine and work with counsel on files involving injunction and search-and-seizure applications
  • conduct office visits and interviews to ensure physicians are in compliance with practice limits and conditions and investigate alleged breaches of conditions
  • implement an organized approach to active investigations and file management by establishing criteria to be met at each stage of the review
  • prepare for and conduct investigative interviews with complainants, witnesses, and other relevant parties
  • draft and present investigative reports to the senior management team and the Inquiry Committee
  • draft correspondence, submissions, legal memorandums and other documents in accordance with College procedures and standard investigative procedures
  • research and analyze case facts and properly cite legal authority, when required
  • be involved in the preparation, processing and exchanging of information on highly sensitive, privileged and confidential matters, and interaction with law enforcement authorities, health-care authorities and other third parties
  • assist with the development and implementation of policies, procedures and work standards to achieve and enhance consistency/efficiency
  • interact with senior management team and the College Board and committees in relation to complaint, discipline, and other investigation matters
  • attend and participate in monthly legal meetings and other internal meetings
  • perform such other duties, functions, and responsibilities as assigned by the manager, investigations and the chief legal counsel


Required skills and qualifications include the following:  

  • paralegal certificate or diploma preferred
  • five years of work experience in an investigative capacity within a legal environment, preferably in a self-regulatory or an administrative law environment
  • experience with decision writing and familiarity with legal and medical terminology
  • working knowledge of administrative law principles and procedural fairness
  • proven ability in conducting in-depth interviews together with experience in evidence gathering
  • excellent communication skills
  • excellent writing ability including legal drafting and editing
  • proficient at internet search and legal research software databases such as Westlaw®, LexisNexis®, and Quicklaw®
  • advanced technology skills including Microsoft Word, Excel, Access
  • ability to work with discretion in preparing and handling privileged and confidential information, with strong attention to detail
  • critical thinking, analytical and problem-solving abilities
  • ability to take direction, and work both independently and as a team member
  • ability to multitask and prioritize a large workload effectively in a fast-paced environment and simultaneously balance competing priorities
  • professional demeanour while communicating with internal and external parties
  • demonstrated high level of initiative
  • ability to demonstrate strong work ethic and initiative in a team environment
  • ability to exercise good judgment in recognizing scope of authority and protecting confidential information a must

Click here to download the job description. 

The College of Physicians and Surgeons of British Columbia has been recognized as one of BC’s top employers since 2011 and one of Canada’s top 100 employers since 2014. Our goal is to attract, develop and retain highly-talented employees. We offer an excellent working environment, opportunities for personal and professional growth, and a comprehensive benefits package.

How To Apply

All applications for this position must be submitted online via this page

Please read through all of the questions; you may wish to prepare your responses in a Word document before you start filling out the fields below. 

To begin the application process, complete the questions below. You will have the opportunity to attach your resume and other documents on the next page. Note: You must submit your resume online. Ensure you have your resume ready to attach. 

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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